Talking Call

West Quay is an experienced and well-respected provider of response handling, customer contact and order fulfillment services. We work closely with clients who generate consumer response from direct marketing and advertising campaigns, utilising e-commerce, catalogue, off-the-Page and media insert channels.

Based on our understanding of the importance of lifetime value to the long-term success of your business, our ethos is simple: to treat your customers as if they were our own and consistently provide a level of service excellence, which breeds brand loyalty.

As a result we enjoy open, communicative, honest and hands-on relationships with our clients and simply see ourselves as a natural, but vital, extension to your business.

Operating out of our Southampton-Based Offices and Warehouse, we can provide:
  • Call Centre Services
  • E-Commerce integration and order processing (incl. Amazon and Ebay)
  • Post receipt and data entry
  • Payment processing and banking
  • Customer Services (Telephone, E-Mail, Live Web Chat & Post)
  • Bespoke mail order & processing systems with online reporting
  • Product Storage
  • Order fulfilment & despatch
  • Returns Handling
Whatever your requirement, West Quay can provide a tailor-made solution to suit, so please contact us in the first instant for an informal discussion.