Talking Call



"Having previously owned a fulfilment operation I can categorically state that West Quay have delivered to our exacting requirements. We have challenged them and stretched them in many areas and they have constantly delivered. What helps is they have a developed flexible in house bespoke software system that allows you to fit your service level requirements better than any off the shelf package. They also have an experienced senior management team committed to the client and to client's customers as well as an experienced and motivated workforce. I have no hesitation in recommending them."

Graham Winn
Managing Director
Flowercard


"When we at Ortega Publishing went looking for a new fulfilment centre two of our highest needs were capability and management strength. West Quay looks after our business in the UK as we are located on the other side of the globe in Australia. They have done an excellent job in learning our business and being able to be productive very quickly. This year we processed over 100,000 orders in the UK and West Quay has made sure that these orders have been processed fast. Their customer service team have represented our company's values and ensured that our customers keep coming back."

Ian Fonseca
Operations Manager
Identity Direct


"On behalf of The Owl Barn Ltd. I can vouch for the all-round professionalism, quality of service and attention to detail of the service provided for our variety of catalogues by West Quay. They have consistently proved willing and able to adopt, adapt & integrate our system & fulfillment requirements almost seamlessly with their own with very satisfactory results, and when problems have been encountered these have been dealt with promptly, successfully and without fuss. We were particularly impressed with the efforts made to take on our business at short notice and affect the hand-over from the incumbent with speed, tact and efficiency. Highly recommended"

Chris Astridge
Managing Director
The Owl Barn