Talking Call

West Quay's team of vastly experienced and pro-active Account Managers act as the daily point of contact for our clients. In addition, they continuously monitor and coordinate all elements of the operation, to ensure that services levels are being met, key information is being distributed, staff are trained and that your customers are receiving the best possible service.

They are also 'hands on' when it comes to customer service as we believe it important that they remain in touch with, and aware of, customer feedback and issues, which either West Quay, or our clients, may need to address.

Effective, two-way, communication between Account Manager and Client is therefore encouraged, to ensure that all aspects of the operation run smoothly.