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Orders are captured and / or imported and processed for production, subject to stock availability, on a daily basis. Where order fulfilment is handled by West Quay, client-branded despatch notes, or labels, are created with 'next-day' delivery orders prioritised, for same day dispatch. Order data can also be created and forwarded to third-parties, where a direct-despatch requirement exists.

Credit card payments are authorised and charged by our service provider, Adflex and using your own merchant account. We can also handle continuous authority payments, where automated billing is required, notably for continuity-type campaigns.

For clients with an e-commerce presence, we can offer the use of our own secure internet payment gateway, West Quay Secure®, which can be fully branded to reflect your online identity. This has the added benefit of allowing all financial transactions and associated customer services, to be reconciled and managed, 'under one roof', especially where orders are received via multiple channels.

Please note that West Quay has achieved full PCI DDS compliance.

Cheques and postal orders are batched and reconciled, in readiness for banking, which we will either undertake, on your behalf, locally, or make ready for secure collection, should this service be required.

Note that we can also work with remotely-hosted, third-party systems, should there be a requirement to capture order, payment and customer data directly, to an external database.